At Computer Galaxy, we are committed to providing fast, reliable, and secure shipping to ensure your orders reach you promptly. Please read our shipping policy for more details on how we handle shipping for computer hardware, software, and other products.
1. Shipping Areas
We offer shipping within India. Currently, we do not ship internationally, but we are working on expanding our shipping options in the future.
2. Processing Time
- Order Processing:
Orders are processed within 1-2 business days from the time of purchase. Please note that processing times may be longer during peak seasons or if additional information is required for order verification. - Dispatch Time:
Once your order has been processed, it will be dispatched from our warehouse. Delivery typically takes 3-7 business days depending on your location.
3. Shipping Methods
We use reliable third-party courier services to ensure your order reaches you securely and on time. Shipping methods may include popular carriers such as DTDC, Blue Dart, India Post, and others, depending on the destination.
4. Shipping Costs
- Shipping charges are calculated based on the weight, size, and destination of your order.
- You can view the shipping cost during checkout before finalizing your order.
- Free Shipping:
For orders over ₹10,000, we offer free standard shipping within India.
5. Delivery Time
- Standard Delivery:
Delivery times typically range from 3-7 business days, depending on your location. - Expedited Delivery:
For urgent orders, we offer expedited shipping options. Please contact us directly to arrange for faster delivery. Additional charges may apply.
6. Tracking Your Order
Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your shipment through the courier’s website.
7. Address Accuracy
Please ensure that your shipping address is accurate and complete when placing your order. Computer Galaxy is not responsible for delays or misdeliveries caused by incorrect or incomplete address details.
If there are any changes to your shipping address, please contact us as soon as possible before your order is shipped. Once the order has been dispatched, we are unable to make any address changes.
8. Damaged or Lost Items
While we make every effort to package your products securely, accidents can happen during transit. If you receive a damaged or defective item, please contact us immediately at Computergalaxysirohi@gmail.com with photos of the damage, and we will arrange for a replacement or refund.
In the case of a lost package, we will work with the courier service to investigate and resolve the issue. However, Computer Galaxy is not liable for items lost or damaged during shipping, but we will assist you in every possible way.
9. Delivery Delays
We strive to ensure all orders are delivered on time. However, external factors such as weather conditions, strikes, or unforeseen delays from courier services may affect delivery times. We appreciate your patience and understanding in such cases.
10. Shipping Restrictions
- We do not ship to P.O. boxes.
- Some remote areas may have longer delivery times. If this applies to your location, we will notify you before processing your order.
Contact Us
If you have any questions or need assistance regarding shipping, please feel free to contact us:
Email: Computergalaxysirohi@gmail.com
Phone: +91 8852834882, +91 7014443922
Address: Iskon Plaza, Shop No. 30, 31 & 32 Near SBI ATM Sirohi 307001 (Raj.)