At Computer Galaxy, we strive to ensure that you are completely satisfied with your purchase. If you are not fully satisfied with your order, please review our return, refund, and cancellation policies outlined below.

1. Returns

We offer a 14-day return policy for most products, allowing you to return an item within 14 days from the date of delivery. To be eligible for a return:

  • The item must be unused, in its original packaging, and in resalable condition.
  • You must provide proof of purchase, such as an order number or receipt.

Exceptions: Certain items, such as customized products or items that are marked as non-returnable, may not be eligible for return. These exceptions will be clearly stated on the product page.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, we will initiate a refund to your original payment method within 5-7 business days.

  • Shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.
  • Refunds will be issued only for the cost of the product, excluding shipping fees, taxes, and other charges.

Late or Missing Refunds:
If you haven’t received your refund after 7 business days, please first check your bank account or contact your payment provider. If there is no update, contact us at Computergalaxysirohi@gmail.com for assistance.

3. Cancellations

Orders can be canceled within 24 hours of purchase before they are processed or shipped. To cancel your order:

  • Contact us as soon as possible with your order details.
  • If the order has already been shipped, we will not be able to cancel it, but you can follow our return policy once you receive the item.

How to Cancel:

  • Email us at or call our customer service at +91 8852834882 , +91 7014443922 with your order number to initiate the cancellation process.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at Computergalaxysirohi@gmail.com or call +91 8852834882 , +91 7014443922. We will:

  • Offer you a replacement at no extra charge, or
  • Provide you with a full refund, including shipping costs, if a replacement is not available.

Please retain the packaging and item in the same condition as received, and we will arrange for return shipping if necessary.

5. How to Return an Item

To return an item, please follow these steps:

  1. Contact us at Computergalaxysirohi@gmail.com to inform us of the return and receive return instructions.
  2. Package the item securely in its original packaging.
  3. Send the item to the return address provided by our team.
  4. Keep your return shipping receipt for tracking purposes.

Note: Customers are responsible for return shipping costs unless the product is damaged, defective, or incorrectly shipped.

6. Exchange Policy

Currently, we do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order for the replacement item.

Contact Us:

If you have any questions or need assistance with a return, refund, or cancellation, please contact us:

Email: Computergalaxysirohi@gmail.com
Phone: +91 8852834882 , +91 7014443922
Address: Iskon Plaza, Shop No. 30, 31 & 32 Near SBI ATM Sirohi 307001 (Raj.)